The Company
Budge Industries is the most recognized name in vehicle protection. Established in 1940, they manufacture and distribute protective covers and film products for cars, trucks, boats, outdoor furniture and more. They also provide innovative custom asset protection solutions to private industry, government, and the US Military. (www.budgeindustries.com)
The Challenge
With Budge products found in over 25,000 retail stores in the United States and Canada, as well as being sold internationally, they needed a more efficient way of managing product returns.
The Solution
As a company that prides itself on innovative technology solutions, Budge turned to their Sage 300 ERP business partner, MSI Technologies. MSI recommended Orchid’s Return Material Authorizations product (RMA).
The Result
Allen Chanes from MSI Technologies reported that Orchid’s RMA solution allowed Budge Industries to improve customer service, reduce inventory handling costs and maintain better control of their returns authorization processes.
“Orchid RMA allowed Budge Industries to improve customer service, and reduce inventory handling costs.”
Allen Chanes
MSI Technologies
